Cancellations & Refunds
Every Carloti Treats order is handmade for your date, and we reserve time and ingredients as soon as your deposit is received. This policy explains how changes, cancellations and concerns work.
Order requests
Sending an order request is free and nothing is charged. You can change or withdraw a request at any time before you pay your deposit.
Deposits
A 50% deposit confirms your order and reserves your date. Because we turn away other orders and plan ingredients for your date, deposits are non-refundable.
- 7 days or more before your date: you can move your order to a new date once; your deposit is applied to the new date, subject to availability.
- Less than 7 days before your date: the deposit cannot be refunded or moved, as ingredients and preparation have already started.
Changes to your order
We are happy to adjust colours, messages or quantities when possible. Please contact us at least 7 days before your date. Changes may affect the final price, and some changes may not be possible once production has started.
If something is not right
We check every order before it leaves our kitchen. If there is a problem with your treats, please let us know at pickup or within 24 hours of delivery, with photos, and we will work with you on a fair solution.
We are not able to offer refunds for:
- Natural variations in colour, shape and decoration that are part of handmade work.
- Details that match what was confirmed in your confirmation email.
- Damage after pickup or delivery, such as heat, humidity or handling during transport.
- Orders not picked up or received at the agreed time.
If we need to cancel
In the rare case that we cannot complete a confirmed order, we will tell you as soon as possible and refund your full deposit.
Contact
Email: glenj.belmar@gmail.com
WhatsApp: +1 (519) 697-7559